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Resilient & Responsive Service

Canada highlighted both positive change and pressure points in pivoting to digital amidst unprecedented circumstances throughout 2020.

The theme of the 2020 Ministerial Summit, “Resilient and Responsive Service”, focused on maintaining the momentum of the digital acceleration produced by the pandemic.


This theme has allowed member countries to demonstrate how, individually and collectively, governments have not only responded to the pandemic but emerged as stronger and more robust digital governments. As digital leaders began to think strategically about the upcoming months and years in this shifting landscape, there was a significant opportunity to not only adjust to the tools that enable collaboration, but also to strengthen our approach to leadership and culture to enable a more open and results-driven work environment. 


This gathering of international leaders in digital government provided an opportunity to not only reflect on government pandemic response and recovery, but also to discuss forward-looking, efficient, inclusive and transparent digital responses that will make our governments more resilient and better able to respond to our citizens’ needs. As we emerge from the pandemic, many of our peers have been taking advantage of the digital context to examine the impact of governments’ use of technology and finding ways to reduce the environmental footprint.