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Resilient & Responsive Service

Canada highlighted both positive change and pressure points in pivoting to digital amidst unprecedented circumstances throughout 2020.

The theme of the 2020 Ministerial Summit, “Resilient and Responsive Service”, focused on maintaining the momentum of the digital acceleration produced by the pandemic.


This theme has allowed member countries to demonstrate how, individually and collectively, governments have not only responded to the pandemic but emerged as stronger and more robust digital governments. As digital leaders began to think strategically about the upcoming months and years in this shifting landscape, there was a significant opportunity to not only adjust to the tools that enable collaboration, but also to strengthen our approach to leadership and culture to enable a more open and results-driven work environment. 


This gathering of international leaders in digital government provided an opportunity to not only reflect on government pandemic response and recovery, but also to discuss forward-looking, efficient, inclusive and transparent digital responses that will make our governments more resilient and better able to respond to our citizens’ needs. As we emerge from the pandemic, many of our peers have been taking advantage of the digital context to examine the impact of governments’ use of technology and finding ways to reduce the environmental footprint.

 

Past Ministerial Summits

Ottawa, CA
2-4 November 2020

DN Ministerial Summit

Resilient & Responsive Service

Launched the Greening Government IT working group

Montevideo, UY
4-6 November 2019

D9 Ministerial Summit

Holistic approach to data

in government

Supported the Data 360 Declaration

Jerusalem, IL
21-22 November 2018

D9 Ministerial Summit

Artificial intelligence

and its public applications

Agreed on the D9 approach

for responsible use of AI by governments

Wellington, NZ
21-22 February 2018

D5 Ministerial Summit

Busan, KR
10-11 November 2016

D5 Ministerial Summit

Innovation

Adoption of the Busan Declaration

Tallinn, EE
19-20 November 2015

D5 Ministerial Summit

e-Procurement
Digital trust
Service design
IT talent

London, UK
9-10 December 2014

D5 Ministerial Summit

Connectivity

Open markets
Teaching children to code

Founding D5 Charter

 
 

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